Our Delivery Policy
About our delivery services.
Delivery charges are based partially upon the community where the delivery will be made, the on-site location (i.e. ground floor or otherwise, loading dock or down a number of hallways…), the timing of the delivery or pick-up as well as other factors. When you place your order and we better understand your specific needs, we will be able to provide you with delivery, pick-up, installation and removal pricing. Please contact us for delivery pricing.
Due to seasonal increases in fuel costs that are unpredictable, we may at times levy a temporary fuel surcharge which would apply to all deliveries.
We normally deliver Monday through Friday between 8 AM and 5 PM. During busy seasons, we may extend these hours. We prefer to deliver a day or more in advance of your event. Exceptions to this are due to weather conditions, quantity of deliveries for that particular day, complexity of job, and availability of job site.
When do you pickup?
We normally prefer to pick up within two days after your event. There may be other circumstances which may result in additional charges including specific pick up times requested by customers